False alarm means the activation of a fire alarm system or security alarm system as a result of which services, including fire and police services, are provided by or on behalf of the District and the providers of the services do not find any evidence of fire, fire damage, smoke, criminal activity or unauthorized entry. Fire alarm system means a device or devices installed on or in real property and designed to issue a warning of a fire by activating an audible alarm signal or alerting a monitoring facility but does not include a fire alarm system that is intended to alert only the occupants of the dwelling unit in which it is installed. Security alarm system means a device or devices installed on or in real property and designed to warn of criminal activity or unauthorized entry by activating an audible alarm signal or alerting a monitoring facility.
User error is the number one cause of false alarms (76% of all false dispatches are caused by users).
When leaving your premise, ensure that all doors and windows are locked. If you have pets, be sure they are in an area not covered by motion sensors. Correct all drafts that may move plants and curtains, both of which may cause an alarm. Insist that the keypad is easily accessible from the exit points, and the arming delay is set for a reasonable period.
Replace the main back up battery every 3-5 years. Insist that the system have a simple method for testing that will not result in a false dispatch, and then perform a test monthly. Insist that your system can transmit a cancel signal code if immediately after an alarm a correct code is keyed in. Insist on a service call as soon as possible after any unexplained alarm. Request annual maintenance checks by CANADIAN SECURITY SOLUTIONS.
After any household changes (remodeling, pets, etc.) contact CANADIAN SECURITY SOLUTIONS to be sure alterations do not affect the system. Insist that CANADIAN SECURITY SOLUTIONS adequately trains you on how to use your system.
Be sure you understand how to operate it before the technician leaves. More questions? Refer to your owner’s manual of contact CANADIAN SECURITY SOLUTIONS. Ensure that all key holders are trained in the proper use of the system. Instruct domestic or repair persons on how to fully operate your system. Never provide a key to someone who is not familiar with the system.
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